Fit to travel China 中国

Following the recent worrying issue with fraudulent Covid-19 Travel Tests and to ensure the integrity of documents along with the urgent need to control the pandemic, our IT and governance team at The Whitehall Clinic working in partnership with our laboratories, have put the following checks in place. We hope this results in safe travelling for all concerned.

All our patients receive a password protected (their Date of Birth) certificate and lab results from appointments@whitehallclinic.com and a text from the following number +44033228798 informing them that their results have been emailed. Please check this as proof in the first instance. If you need further assurance please ring our 24 hour Certificate verification line on 0113 833 4900.

• All our certificates will have a QR code that is valid for the day of the test.
• We only do the RT-PCR swab test and use only accredited UKAS laboratories.
• ID verification is done at the time of the swab test using a valid UK Driving Licence / Passport.
• All of our swabs are administered by trained professionals, we do not do self swabs.
• We do not offer a click and collect / postal swab service.

Yes, all of our fit to travel documents have a QR Code on the certification which is valid for the day of the test. The QR code has been on our certificates from 05.03.2021.

If you are tested before 12.30pm, you will receive your results by midnight the same day. If you are tested after 12.30pm, you will receive your results by 12pm the day following the test. All results are sent via email. Please check your junk/spam folders before contacting us regarding your results.

All positive swab results will also receive a phone call from a member of our medical team.

As Covid-19 infection is a notifiable illness, the lab will also inform Public Health England if the result of your Covid-19 RT-PCR Swab Test is positive.

There is a small chance your test could BE positive. With SARS-CoV-2 the infectious phase lasts up to 10 days, but as the inactivated viral RNA degrades slowly over time it may still be detected by (swab) testing many weeks after infectiousness has dissipated, as the RT-PCR test is detecting virus RNA not active infection. Please contact the team at the clinic and we will provide further guidance and advise if this is the case.

In the majority of cases you can self-manage your symptoms without complications, self-isolating at home and following the latest guidance. https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/

As Covid-19 is a notifiable disease we are required by law to report all cases of Covid-19 to Public Health England.

We can reschedule appointments only if there is capacity available in our booking system. Please email our bookings team – appointments@whitehallclinic.com stating your name, email address and appointment date and time.

At The Whitehall Clinic we have a fair and transparent cancellation/refund policy. Appointments can be cancelled and refunded 24 hours prior to the appointment. Should you cancel within 24 hours of your appointment, then you will be entitled to a 50% refund. Please note that there is a £25 administrative fee for all cancellations. Please note, all Day 2 and Day 8 tests are non-refundable.

Please note that we do not take cancellations over the phone, cancellations must be made in writing. Please email our cancellations team – hello@whitehallclinic.com stating your name, email address and appointment date and time.

Our testing is not taking vital resources away from the NHS and is fully in line with Public Health England's (PHE) approach. The best way to overcome the coronavirus is to continue testing and surveillance hence our private programme.

The tests are approved by PHE & MHRA and are fully compliant with government guidelines. Swabs are analysed by our accredited laboratory partner. To contribute with PHE and national testing statistics, our diagnostic partner shares all Covid-19 test positive results.

We privately courier all swabs to the laboratory in a timely manner 7 days a week. We always share results as soon as possible when they have been returned from the laboratory.

There may be delays in the stated turnaround time due to laboratory issues. The Whitehall Clinic is not legally liable for any delay as a result. We do work closely with our laboratory partner to minimise delays, and always liaise with our patients on these occasions.

The Whitehall Clinic can not be held responsible for any errors when booking your appointment that lead to a delay in processing your results and documentation. We ask when booking online to please take care to ensure your correct bio-data, contact details and appointment time/date are entered.

Please note that your swab can be taken by any member of our team, all of whom are fully trained and experienced in nasopharyngeal swab testing. This ensures that there are minimal delays in appointment times and to ensure that our patients are not kept waiting.

By completing a booking you accept all the above and our refund and cancellation policy.

As a clinic we always take our staff and clients safety seriously. All our sample takers are fully trained and adhere to strict Personal Protective Equipment and Infection Control Guidance. We strive that your clinic appointment will be on time in order to minimize your time in the clinic.